Do you own a business? Are you tired of having customers who avoid paying? If so, we know the struggle. People will always attempt to get out of paying their bill, which is why you might be trying to find new ways to avoid these customers in the first place. While it certainly can be a frustrating ordeal, there are plenty of ways to help prevent it from happening in the future.

Here are our best tips for avoiding customers who don’t pay.

Get Their Signature

The first thing you should do in order to prevent customers who don’t pay is have them sign a contract, if it’s appropriate for your line of business. That’s because when they do, it’ll be legally-binding. Once you have their signature on a contract, you can pursue them in court when there are unpaid fees.

If you warn the client ahead of time that there is a clause in the contract which requires them to pay these fees, they’ll be more likely to pay on time. Creating a contract is the best way to prevent people from avoiding their fees.

Call a Collection Agency

When you’re unsuccessfully with recovering the money your client owes you, you should consider hiring a collection agency. The experts at Capstone Collections can help you when your clients or customers don’t pay. Remember, you should only do this if the unpaid fees are less than how much it would cost to hire the collection agency.

A collection agency will make it their duty to get your money, which is one of the many benefits to using these services. You can carry on with your own business having peace of mind that you’re being taken care of.

Hire a Lawyer

If you have their signature on a document that states your customer has to pay for certain services, you can easily hire a lawyer. The lawyer will be able to handle your case because he or she has experience in this field.

You should be aware that a lawyer is more expensive than a collection agency. You should hire a lawyer if the unpaid amount is more than the lawyer fees, or if you truly think that you need legal help to get your money.

Don’t Give Up

When you first notice that the customer is refusing to pay, you should send an email to the person who is refusing to pay.

If they don’t answer the email, make sure you call them directly. You shouldn’t call them to the point of harassment, but just enough to serve as a reminder than your services weren’t paid for.

Remember that you have more things to focus on than emailing someone who hasn’t paid his or her bill. If it’s been several weeks, you should then call a collection agency or a lawyer to settle the situation.

Remember, a lawyer will charge you a significant amount of money every hour, while a collection agency can handle recovering your money for you. These aren’t free options, but they certainly show your clients that you mean business.


If you have clients who are continuously refusing to pay their bills, you might be wondering how to resolve this issue and how to prevent it from happening in the future. If you’re experiencing an unpaid invoice that is impacting your income and profits, contact the team at Capstone Collections today. We’ll be with you every step of the way and ensure that you get the money you deserve.