FULLY COMPLIANT WITH CODE OF CONDUCTS
At Capstone Collections, we pride ourselves on being fully compliant with all state and federal legislation and industry code of conducts. These include, but are not limited to the National Consumer Credit Protection Act, the Privacy Act, the federal trade practices Act and the ASIC / ACCC Debt Collection Guidelines.
Our agents undertake training modules prepared by beebox training to ensure all work completed by Capstone Collections is being done so with full knowledge of all forms of legislation and industry guidelines. Refresher courses are completed annually.
ACCREDITED TO ISO 9001:2015 STANDARDS
Capstone Collections operates under an Quality Management System which complies with ISO 9001:2015 (Quality). We are working toward additional standards of AS/NZS4801:2001 (OHS) and AS/NZS ISO14001:2015 (Environmental).
Capstone Collections’ goal is to consistently meet or exceed our clients’ expectations and the standards of our Quality Management System.
What people say about us
In the last 18 months we have been using Capstone Collections. Their outstanding relationship with us as a business is a credit to their team. They have allowed us to recover outstanding debt which has allowed us to grow our business. We would highly recommend using Capstone Collections.
RSD Chartered Accountants have been using the services of Capstone Collections since November 2014. We were looking for a provider who is committed to the task, and not selective in the application of their services . Capstone are diligent in their approach, and they have provided the services in a professional and respectful manner.
Since 2012, KBL Carriers Pty Ltd have used Capstone Collections for all our Debt Collection services. We have found Leigh and his team to deal with all our accounts with the highest of integrity, giving us the best advice and working closely with us and our debtors. I would highly recommend Capstone to any company, small or large for all their Debt Collection requirements.
At all times we have problems we deal with as business owners. But thanks to Leigh and the team at Capstone Collections unpaid debts aren't one of them. They have a simple and easy process for getting an unpaid debt paid. They give updates along the way to make sure we are always informed of where things are up to. Would not hesitate to recommend them to anyone.
I don’t know what magic words Leigh used but within 24 hours of my contacting Capstone Collections, they achieved what we had tried in vain to do for 6 months. I hope we don’t have any more bad debts but if we do, I will waste no time in contacting Capstone.