‘Your Specialist Debt Collection Agency’

Welcome to Capstone Collections

Capstone Collections was established in 2017 building on the established debt collection business commenced within Central Victorian Mercantile. We provide debt collection services to businesses and individuals with the objective of taking away the effort required to recover monies owed to you. In the case of business clients, we understand that debt collection is not your business but ours. By engaging Capstone Collections, you can concentrate on your core business while we quickly and efficiently undertake the debt collection process on your behalf.

Working professionally and within industry regulations and guidelines at all times, our reputation is built upon listening to your needs and working as your representative to recover the debt owed to you. Our experienced agents offer an industry leading standard of expertise and years of service in the industry to get the job done. Every collection request is assigned to an agent who regularly and personally maintains contact with you until completion. Call us to confidentially discuss your situation & how we can help!

  • High standard of expertise
  • Professionally trained staff
  • Fast and efficient service

Register Online

If you haven’t done so already, submit a registration form with your individual/ business details. This will take less than 2 minutes via an online form.

Submit Collection Requests

Now that you’re registered with us, start sending through your debts! The ‘Collection Request’ form is another online form that can be completed in a matter of minutes. Attach any documentation (invoices, statements, etc) and you’re away!

Leave It To Us!

Our professional collection staff will get straight to work with our ‘tried and tested’ debt collection methods. We will contact you if we have any questions in relation to the debt, but other than that, sit back and let us do what we do best!


 If you have a small amount of debt to collect, you may find our ‘Payment Request’ service of benefit.

By using this service, you are not registering with Capstone Collections, and can create your own Notice of Demand. The process is done completely online.

Simply fill out your details, along with your debtor’s details and after payment is made (Via PayPal), you will be re-directed to your very own, personalised Notice of Demand, using Capstone Collections letterhead.

The cost of this service is $27.50 (GST Inc).

Our services


  • Debt Collection

    We adopt a ‘Firm but Fair’ approach to our Debit Collection activities…

  • Field Calls

    Attending debtors address in order to confirm residency, contact details and making request for…

  • Process Serving

    Serving complaints, Summons and other documents as issued by the state and federal courts…

What people say about us