Welcome to Capstone Collections
Capstone Collections was established in 2017 building on the already established debt collection agency commenced within Central Victorian Mercantile. We are debt recovery specialists providing debt collection services to commercial businesses and individuals in Victoria with the objective of taking away the effort required to recover monies owed to you. In the case of business clients, we understand that debt collection is not your business but ours. By engaging Capstone Collections, you can concentrate on your core business, while we quickly and efficiently undertake the debt collection process on your behalf.
Working professionally and within industry regulations and guidelines at all times, our reputation is built upon listening to your needs and working as your representative to recover the debt owed to you. Our experienced agents offer an industry leading standard of expertise and years of service in the industry to get the job done. Every collection request is assigned to an agent who regularly and personally maintains contact with you until completion. Call us to confidentially discuss your situation & how we can help! What are you waiting for? Start recovering your small business debts with the best debt collection agency in Victoria.
- High standard of debt collection expertise
- Professionally trained staff
- Fast and efficient service
LOCAL DEBT RECOVERY SPECIALISTS – QUICK AND SIMPLE PROCESS TO PUT US TO WORK
Now that you’re registered with us, start sending through your outstanding accounts and our team of specialised debt collectors will take care of the rest! The ‘Collection Request’ form is another online form that can be completed in a matter of minutes. Attach any documentation (invoices, statements, etc) and you’re away!
Our professional debt collectors will get straight to work with our ‘tried and tested’ debt collection methods. We will contact you if we have any questions in relation to the debt, but other than that, sit back and let us do what we do best!
PRINT A PAYMENT REQUEST
If you have a small amount of debt to collect, you may find our ‘Payment Request’ service of benefit.
By using this service, you are not registering with Capstone Collections, and can create your own Notice of Demand. The process is done entirely online.
Simply fill out your details, along with your debtor’s details and after payment is made (Via PayPal), you will be redirected to your very own, personalised Notice of Demand, using Capstone Collections letterhead.
The cost of this service is $27.50 (GST Inc).
CAPSTONE COLLECTIONS SERVICES
We adopt a ‘Firm but Fair’ approach to our Debt Collection services in Australia.
Attending debtor’s address in order to confirm residency, contact details and making request for…
Serving complaints, Summons and other documents as issued by the state and federal courts…
Debt Collection Agency for Small Business
A good debt collection procedure ensures that by collecting debts owed to you add to the profitability of your small business. Without having a sound debt collection procedure – the overall cost of a job can quickly become more expensive.
It’s important to understand that recovering bad debt is not always a quick process. Slow payments can create short-term cash flow problems that can cost you valuable time and money.
Implementing and maintaining solid debt procedures for dealing with delinquent accounts is a crucial step to avoiding bad debts.
The Process of Small Business Debt Collection:
The small business debt collection process should include persistent, frequent follow-ups that become sterner based on the age of the debt and the debtor you are dealing with. .
Business invoicing needs to be performed in a timely manner and should always include your payment terms. Consistent invoicing habits are a must for any small business owner who wants to avoid consistent bad debts and ensure good cash flow.
A good debt collection process will allow you to grow your business by ensuring your payments are received in a timely manner as well as maintaining your client relationships.
Choosing a Debt Collection Company:
Choosing a debt collection company is one of the most important decisions you can make for your business’ cash flow.
Capstone Collections is a specialised debt collection agency who collects debts on behalf of a number of small businesses across Victoria, with our head office based in Bendigo, Vic.
How our debt recovery lawyers can help:
1. A debt collection letter needs to be sent to the debtor and must include include specific details of the debt, a request that payment be made by a certain dates and a warning that debt recovery options will be pursued if payment is not received by the agreed date.
2. Commence court proceedings with the filing of a ‘Statement of Claim’. The Court responsible for handling the matter will vary depending on the amount of the debt.
3. Depending on the way that the debtor responds to the ‘Statement of Claim’ will determine the next steps we take on your behalf. The debtor may agree to an instalment order, they may not respond at all in which case a Court Judgment will be obtained.
If you need help avoiding bad debts for your business, please don’t hesitate to call us on 03 5400 1281.
What people say about us
In the last 18 months we have been using Capstone Collections. Their outstanding relationship with us as a business is a credit to their team. They have allowed us to recover outstanding debt which has allowed us to grow our business. We would highly recommend using Capstone Collections.
RSD Chartered Accountants have been using the services of Capstone Collections since November 2014. We were looking for a provider who is committed to the task, and not selective in the application of their services . Capstone are diligent in their approach, and they have provided the services in a professional and respectful manner.
Since 2012, KBL Carriers Pty Ltd have used Capstone Collections for all our Debt Collection services. We have found Leigh and his team to deal with all our accounts with the highest of integrity, giving us the best advice and working closely with us and our debtors. I would highly recommend Capstone to any company, small or large for all their Debt Collection requirements.
At all times we have problems we deal with as business owners. But thanks to Leigh and the team at Capstone Collections unpaid debts aren't one of them. They have a simple and easy process for getting an unpaid debt paid. They give updates along the way to make sure we are always informed of where things are up to. Would not hesitate to recommend them to anyone.
I don’t know what magic words Leigh used but within 24 hours of my contacting Capstone Collections, they achieved what we had tried in vain to do for 6 months. I hope we don’t have any more bad debts but if we do, I will waste no time in contacting Capstone.